Refund Policy

1. Eligibility for Refund

Refunds are considered under the following conditions:

Technical issues preventing platform usage
Significant discrepancies in service promised vs. delivered

2. Refund Request Process

To request a refund:

Contact support via registered email
Provide detailed explanation of issue
Include account and transaction details

3. Non-Refundable Scenarios

Refunds will NOT be processed for:

User dissatisfaction with test performance
Voluntary account cancellation
Misuse of platform features

4. Refund Timeline

Approved refunds will be processed within 7-10 business days.

5. Contact for Queries

For refund-related questions, email: support@mcqwave.com

Last Updated: February 2025